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Conflict Resolution
Sandra
Hodge
203 Gentry Hall
University of Missour-Columbia
Columbia, MO
Miranda
Duncan
Community Development Specialist
St. Louis County East Central Region
UMSL-Public Policy Research Center
University of Missouri—St. Louis
One University Blvd.
362 SSB Bldg.
St. Louis, MO 63121
(314) 516-6040, (314) 516-5268 fax
By the end of the program, participants can understand the sources of conflict and the dynamics of escalation; Become more self-aware about conflict-handling styles and the impact of different responses to conflict; Clarify different roles people assume when there is conflict, be able to identify primary and secondary parties to a conflict, and understand what it means to be neutral; Realize the red flags of trying to assist others to resolve a conflict when you have a strong interest at stake yourself; Know how to find out what each party’s interests are; Be able to use essential communication and analytical skills; Know how to facilitate problem solving among multi-parties; Be familiar with consensus decision making tools and know which tools are useful under particular circumstances; Be able to respect, adapt and help communicate when the conflict is among people of different cultures.
Format & Time Required:
-
Minimum of 18 hours—ideally a three-day training consisting of six contact hours per day.
North
Central Regional Center for Rural Development
Iowa State University
107 Curtiss Hall
Ames, IA 50011-1050
(515) 294-8321, (515) 294-3180 fax
For questions, comments or concerns about the NCRCRD Web site, contact
.
Last updated August 31, 2004.